Verified Dispatch is a permissioned control and verification layer for real-world dispatch workflows. Every dispatch event is signed, time-stamped, and evidenced — so your claims, repairs, and compliance workflows are defensible by design.
Deterministic. Auditable. Safe by Default.
When a claim handler sends a WhatsApp to a contractor, nothing is logged. No timestamp. No acceptance record. No evidence the work was ever commissioned correctly.
Without time-boxing and escalation logic, SLA failures are invisible until a complaint arrives. By then, the regulator is already asking questions.
Contractors are engaged without consent controls, qualification checks, or explicit acceptance records. The liability gap is enormous — and growing with AI-driven dispatch.
At dispute or FOS referral, claims teams cannot produce timestamped proof of dispatch, provider communication, or outcome. The paper trail simply does not exist.
A dispatch request enters the system via API, your claims platform, or our control console. It is validated, assigned a canonical dispatch ID, and time-stamped at entry. Idempotency is enforced — no duplicates, ever.
The routing engine contacts consented providers under strict control rules. Providers must explicitly accept — silent assignment is architecturally forbidden. Every contact attempt is logged with outcome and timestamp.
Every state transition generates an immutable event record. Evidence artefacts — acceptance confirmations, attendance logs, completion records — are retained and exportable at any point. FOS-ready by design.
Every dispatch event, state transition, provider contact, and outcome is written to an append-only, immutable log. Exportable for regulators, FOS referrals, and internal compliance teams on demand.
SLA clocks start at the moment of dispatch creation. Escalation logic fires automatically when response windows are breached. No-coverage outcomes are surfaced in real-time, not discovered post-incident.
Providers participate under signed consent agreements. Only consented, eligible providers are contacted for any given dispatch. Routing logic, trust scores, and provider identities are never exposed to requesters.
Every provider engagement is governed by an explicit consent framework. Requesters receive only the requester-safe output schema — no provider identities, routing logic, or internal decision data is ever disclosed.
Claims directors managing high-volume, time-critical emergency dispatch need a defensible audit trail — not a contractor directory. Verified Dispatch gives you evidence-grade records for every dispatch event, from first instruction to final outcome.
Responsive repairs and emergency works carry legal obligations. When a tenant reports a gas leak or flood damage, every minute and every instruction matters. Verified Dispatch enforces your SLAs automatically and retains the evidence to prove you did.
From make-safe to restoration, every insurer-triggered dispatch carries regulatory and financial exposure. Verified Dispatch is the control plane that turns informal contractor engagement into a structured, evidenced, insurable process.
We work with a small number of TPAs, housing associations, and insurers in structured pilots. We scope the integration, configure the dispatch rail to your workflow, and deliver an evidence-grade audit trail from day one.